/* Premium Glassmorphic Design System
 * Influences: Apple HIG, macOS Sonoma, Linear, Stripe, Notion, Vercel
 */

@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap');

:root {
    /* Color Palette */
    --primary-color: #2563EB;
    --primary-gradient: linear-gradient(135deg, #2563EB, #3B82F6);
    --accent-color: #4F46E5;
    --accent-gradient: linear-gradient(135deg, #4F46E5, #6366F1);
    --success-color: #22C55E;
    --warning-color: #F59E0B;
    --danger-color: #EF4444;
    
    /* Light Mode Variables */
    --bg-primary: #F8FAFC;
    --bg-blur-1: rgba(37, 99, 235, 0.08);
    --bg-blur-2: rgba(79, 70, 229, 0.06);
    --glass-bg: rgba(255, 255, 255, 0.65);
    --glass-border: rgba(255, 255, 255, 0.4);
    --border-color: rgba(226, 232, 240, 0.8);
    --text-main: #0F172A;
    --text-secondary: #334155;
    --text-muted: #64748B;
    --card-shadow: 0 4px 30px rgba(0, 0, 0, 0.03), 0 1px 3px rgba(0, 0, 0, 0.02);
    --hover-shadow: 0 10px 40px rgba(0, 0, 0, 0.06), 0 1px 5px rgba(0, 0, 0, 0.03);
    
    /* Layout Variables */
    --sidebar-width: 250px;
    --sidebar-collapsed-width: 70px;
    --navbar-height: 70px;
    --border-radius-lg: 16px;
    --border-radius-md: 12px;
    --border-radius-sm: 8px;
    
    /* Font sizes */
    --font-xl: 24px;
    --font-lg: 20px;
    --font-md: 16px;
    --font-sm: 14px;
    --font-xs: 12px;
}

/* Dark Mode Variables Override */
body[data-layout-mode="dark"] {
    --bg-primary: #090A0F;
    --bg-blur-1: rgba(37, 99, 235, 0.15);
    --bg-blur-2: rgba(79, 70, 229, 0.1);
    --glass-bg: rgba(17, 20, 31, 0.65);
    --glass-border: rgba(255, 255, 255, 0.06);
    --border-color: rgba(255, 255, 255, 0.08);
    --text-main: #F8FAFC;
    --text-secondary: #CBD5E1;
    --text-muted: #94A3B8;
    --card-shadow: 0 10px 30px rgba(0, 0, 0, 0.25), 0 1px 3px rgba(255, 255, 255, 0.02);
    --hover-shadow: 0 20px 50px rgba(0, 0, 0, 0.35), 0 1px 5px rgba(255, 255, 255, 0.04);
}

/* Global resets and layouts */
body {
    font-family: 'SF Pro Display', 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
    background-color: var(--bg-primary) !important;
    color: var(--text-main) !important;
    min-height: 100vh;
    overflow-x: hidden;
    position: relative;
    transition: background-color 0.3s ease, color 0.3s ease;
}

/* Blur Background Elements */
.premium-bg-blobs {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    z-index: -100;
    overflow: hidden;
    pointer-events: none;
}

.blob {
    position: absolute;
    border-radius: 50%;
    filter: blur(120px);
    opacity: 0.8;
    animation: drift 20s infinite alternate ease-in-out;
}

.blob-1 {
    top: -10%;
    left: 10%;
    width: 45vw;
    height: 45vw;
    background: var(--bg-blur-1);
}

.blob-2 {
    bottom: -10%;
    right: 15%;
    width: 40vw;
    height: 40vw;
    background: var(--bg-blur-2);
    animation-delay: -5s;
}

@keyframes drift {
    0% {
        transform: translate(0, 0) scale(1);
    }
    100% {
        transform: translate(8%, 10%) scale(1.15);
    }
}

/* Sidebar Redesign */
.vertical-menu {
    background: var(--glass-bg) !important;
    backdrop-filter: blur(20px) saturate(190%) !important;
    -webkit-backdrop-filter: blur(20px) saturate(190%) !important;
    border-right: 1px solid var(--glass-border) !important;
    box-shadow: var(--card-shadow) !important;
    border-radius: 0 var(--border-radius-lg) var(--border-radius-lg) 0 !important;
    margin: 0 !important;
    height: 100vh !important;
    top: 0 !important;
    z-index: 1001 !important;
    position: fixed !important;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1) !important;
    width: var(--sidebar-width) !important;
}

body[data-sidebar=dark] .vertical-menu {
    background: var(--glass-bg) !important;
}

.vertical-menu .navbar-brand-box {
    background: transparent !important;
    border-bottom: 1px solid var(--glass-border) !important;
    height: var(--navbar-height) !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    padding: 0 12px !important;
}

#sidebar-menu {  
    padding: 10px 14px !important;
}

#sidebar-menu ul li a {
    color: var(--text-secondary) !important;
    border-radius: var(--border-radius-md) !important;
    margin: 4px 0 !important;
    padding: 12px 15px !important;
    transition: all 0.2s ease !important;
    font-weight: 500 !important;
    display: flex !important;
    align-items: center !important;
    gap: 12px !important;
}

#sidebar-menu ul li a i, #sidebar-menu ul li a svg {
    width: 18px !important;
    height: 18px !important;
    color: var(--text-muted) !important;
    transition: all 0.2s ease !important;
}

#sidebar-menu ul li a:hover {
    background: rgba(37, 99, 235, 0.08) !important;
    color: var(--primary-color) !important;
    transform: translateX(4px);
}

#sidebar-menu ul li a:hover i, #sidebar-menu ul li a:hover svg {
    color: var(--primary-color) !important;
}

#sidebar-menu ul li.mm-active > a {
    background: var(--primary-gradient) !important;
    color: #ffffff !important;
    box-shadow: 0 4px 12px rgba(37, 99, 235, 0.25) !important;
}

#sidebar-menu ul li.mm-active > a i, #sidebar-menu ul li.mm-active > a svg {
    color: #ffffff !important;
}

/* User profile section in sidebar — hidden to avoid large blank space at top */
#sidebar-menu ul li.first-profile-n {
    display: none !important;
}

/* Collapsed Sidebar state override */
body[data-sidebar-size="sm"] .vertical-menu {
    width: var(--sidebar-collapsed-width) !important;
}

body[data-sidebar-size="sm"] .vertical-menu .navbar-brand-box {
    padding: 0 !important;
}

body[data-sidebar-size="sm"] #sidebar-menu ul li.first-profile-n {
    display: none !important;
}

body[data-sidebar-size="sm"] #sidebar-menu ul li a {
    justify-content: center !important;
    padding: 12px 0 !important;
}

body[data-sidebar-size="sm"] #sidebar-menu ul li a span {
    display: none !important;
}

/* Navbar Top Bar Redesign */
#page-topbar {
    background: var(--glass-bg) !important;
    backdrop-filter: blur(20px) saturate(190%) !important;
    -webkit-backdrop-filter: blur(20px) saturate(190%) !important;
    border-bottom: 1px solid var(--glass-border) !important;
    box-shadow: var(--card-shadow) !important;
    border-radius: 0 !important;
    margin: 0 !important;
    width: calc(100% - var(--sidebar-width)) !important;
    left: var(--sidebar-width) !important;
    top: 0 !important;
    z-index: 1000 !important;
    position: fixed !important;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1) !important;
}

body[data-sidebar-size="sm"] #page-topbar {
    width: calc(100% - var(--sidebar-collapsed-width)) !important;
    left: var(--sidebar-collapsed-width) !important;
}

.navbar-header {
    height: var(--navbar-height) !important;
    padding: 0 24px !important;
}

.navbar-header .navbar-brand-box {
    display: none !important; /* Brand logo lives in sidebar, not topbar */
}

/* Ensure toggle button aligns neatly without the brand box space */
#vertical-menu-btn {
    margin-left: 0 !important;
    padding-left: 16px !important;
    padding-right: 16px !important;
}

/* Adjust page content margins to fit sidebar and topbar */
.main-content {
    margin-left: var(--sidebar-width) !important;
    padding-top: calc(var(--navbar-height) + 16px) !important;
    padding-left: 24px !important;
    padding-right: 24px !important;
    padding-bottom: 24px !important;
    box-sizing: border-box !important;
    min-height: 100vh !important;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1) !important;
}

body[data-sidebar-size="sm"] .main-content {
    margin-left: var(--sidebar-collapsed-width) !important;
}

/* Remove the base app.css top padding from .page-content to avoid double spacing.
   Our .main-content already handles the top offset via padding-top. */
.page-content {
    padding: 0 !important;
}

.page-content > .container-fluid {
    padding: 0 !important;
}

/* Glassmorphism Cards */
.glass-panel, .card {
    background: var(--glass-bg) !important;
    backdrop-filter: blur(20px) saturate(190%) !important;
    -webkit-backdrop-filter: blur(20px) saturate(190%) !important;
    border: 1px solid var(--glass-border) !important;
    box-shadow: var(--card-shadow) !important;
    border-radius: var(--border-radius-lg) !important;
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1) !important;
}

.glass-panel:hover, .card:hover {
    box-shadow: var(--hover-shadow) !important;
    transform: translateY(-2px);
}

.card-body {
    padding: 24px !important;
}

.card-header {
    background: rgba(255, 255, 255, 0.15) !important;
    border-bottom: 1px solid var(--glass-border) !important;
    padding: 16px 24px !important;
}

body[data-layout-mode="dark"] .card-header {
    background: rgba(0, 0, 0, 0.2) !important;
}

/* Inputs & Form Styling */
.form-control, .form-select {
    background: rgba(255, 255, 255, 0.2) !important;
    border: 1px solid var(--border-color) !important;
    color: var(--text-main) !important;
    border-radius: var(--border-radius-md) !important;
    padding: 12px 16px !important;
    font-size: 15px !important;
    transition: all 0.2s ease !important;
    backdrop-filter: blur(5px);
}

body[data-layout-mode="dark"] .form-control, 
body[data-layout-mode="dark"] .form-select {
    background: rgba(0, 0, 0, 0.25) !important;
}

.form-control:focus, .form-select:focus {
    background: var(--glass-bg) !important;
    border-color: var(--primary-color) !important;
    box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.15) !important;
    outline: none;
}

label, .form-label {
    font-weight: 500 !important;
    color: var(--text-secondary) !important;
    margin-bottom: 8px !important;
    font-size: 14px !important;
}

/* Tables Redesign */
.table-responsive {
    border: 1px solid var(--glass-border) !important;
    border-radius: var(--border-radius-md) !important;
    background: var(--glass-bg) !important;
    backdrop-filter: blur(10px) !important;
}

.table {
    margin-bottom: 0 !important;
}

.table th {
    background: rgba(0, 0, 0, 0.02) !important;
    color: var(--text-muted) !important;
    font-weight: 600 !important;
    font-size: 12px !important;
    text-transform: uppercase !important;
    letter-spacing: 0.75px !important;
    border-bottom: 1px solid var(--glass-border) !important;
    padding: 16px 20px !important;
}

body[data-layout-mode="dark"] .table th {
    background: rgba(255, 255, 255, 0.02) !important;
}

.table td {
    padding: 16px 20px !important;
    border-bottom: 1px solid var(--border-color) !important;
    color: var(--text-secondary) !important;
}

/* Buttons */
.btn {
    border-radius: var(--border-radius-md) !important;
    font-weight: 500 !important;
    padding: 10px 20px !important;
    transition: all 0.2s ease !important;
}

.btn:active {
    transform: scale(0.97) !important;
}

.btn-primary {
    background: var(--primary-gradient) !important;
    border: none !important;
    box-shadow: 0 4px 12px rgba(37, 99, 235, 0.2) !important;
}

.btn-primary:hover {
    box-shadow: 0 6px 16px rgba(37, 99, 235, 0.3) !important;
    opacity: 0.95 !important;
}

.btn-secondary {
    background: var(--glass-bg) !important;
    border: 1px solid var(--border-color) !important;
    color: var(--text-main) !important;
}

.btn-secondary:hover {
    background: var(--border-color) !important;
    color: var(--text-main) !important;
}

/* Dropdown Menu styling */
.dropdown-menu {
    background: var(--glass-bg) !important;
    backdrop-filter: blur(25px) !important;
    border: 1px solid var(--glass-border) !important;
    box-shadow: var(--hover-shadow) !important;
    border-radius: var(--border-radius-md) !important;
    padding: 8px !important;
}

.dropdown-item {
    border-radius: var(--border-radius-sm) !important;
    padding: 8px 16px !important;
    color: var(--text-secondary) !important;
    transition: all 0.2s ease !important;
}

.dropdown-item:hover {
    background: rgba(37, 99, 235, 0.08) !important;
    color: var(--primary-color) !important;
}

/* Badges */
.badge {
    border-radius: 12px !important;
    padding: 6px 12px !important;
    font-weight: 500 !important;
    font-size: 11px !important;
    letter-spacing: 0.3px;
}

.badge-info {
    background: rgba(59, 130, 246, 0.12) !important;
    color: #3B82F6 !important;
    border: 1px solid rgba(59, 130, 246, 0.2) !important;
}
.badge-warning {
    background: rgba(245, 158, 11, 0.12) !important;
    color: #D97706 !important;
    border: 1px solid rgba(245, 158, 11, 0.2) !important;
}
.badge-success {
    background: rgba(34, 197, 94, 0.12) !important;
    color: #16A34A !important;
    border: 1px solid rgba(34, 197, 94, 0.2) !important;
}
.badge-dark {
    background: rgba(100, 116, 139, 0.12) !important;
    color: #475569 !important;
    border: 1px solid rgba(100, 116, 139, 0.2) !important;
}
.badge-secondary {
    background: rgba(148, 163, 184, 0.12) !important;
    color: #64748B !important;
    border: 1px solid rgba(148, 163, 184, 0.2) !important;
}
.badge-primary {
    background: rgba(37, 99, 235, 0.12) !important;
    color: #2563EB !important;
    border: 1px solid rgba(37, 99, 235, 0.2) !important;
}
.badge-danger {
    background: rgba(239, 68, 68, 0.12) !important;
    color: #DC2626 !important;
    border: 1px solid rgba(239, 68, 68, 0.2) !important;
}

body[data-layout-mode="dark"] .badge-info {
    background: rgba(59, 130, 246, 0.2) !important;
    color: #60A5FA !important;
    border-color: rgba(59, 130, 246, 0.3) !important;
}
body[data-layout-mode="dark"] .badge-warning {
    background: rgba(245, 158, 11, 0.2) !important;
    color: #FBBF24 !important;
    border-color: rgba(245, 158, 11, 0.3) !important;
}
body[data-layout-mode="dark"] .badge-success {
    background: rgba(34, 197, 94, 0.2) !important;
    color: #4ADE80 !important;
    border-color: rgba(34, 197, 94, 0.3) !important;
}
body[data-layout-mode="dark"] .badge-dark {
    background: rgba(148, 163, 184, 0.2) !important;
    color: #94A3B8 !important;
    border-color: rgba(148, 163, 184, 0.3) !important;
}
body[data-layout-mode="dark"] .badge-secondary {
    background: rgba(148, 163, 184, 0.2) !important;
    color: #94A3B8 !important;
    border-color: rgba(148, 163, 184, 0.3) !important;
}
body[data-layout-mode="dark"] .badge-primary {
    background: rgba(37, 99, 235, 0.2) !important;
    color: #60A5FA !important;
    border-color: rgba(37, 99, 235, 0.3) !important;
}
body[data-layout-mode="dark"] .badge-danger {
    background: rgba(239, 68, 68, 0.2) !important;
    color: #F87171 !important;
    border-color: rgba(239, 68, 68, 0.3) !important;
}

/* Footer redesign */
.footer {
    background: transparent !important;
    border-top: 1px solid var(--glass-border) !important;
    color: var(--text-muted) !important;
    padding: 20px 0 !important;
    margin-top: auto !important;
}

/* --- TICKET CARD & ACTIONS SYSTEM --- */
.ticket-card {
    position: relative;
    overflow: hidden;
}

.ticket-card-actions {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(255, 255, 255, 0.95);
    backdrop-filter: blur(8px) saturate(140%);
    -webkit-backdrop-filter: blur(8px) saturate(140%);
    z-index: 10;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    opacity: 0;
    pointer-events: none;
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

body[data-layout-mode="dark"] .ticket-card-actions {
    background: rgba(15, 17, 26, 0.95);
}

.ticket-card.show-actions .ticket-card-actions,
.ticket-card-actions:hover {
    opacity: 1;
    pointer-events: auto;
}

.ticket-card-actions .btn {
    transform: translateY(10px);
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

.ticket-card.show-actions .ticket-card-actions .btn {
    transform: translateY(0);
}

/* --- FLOATING FILTER DRAWER --- */
.premium-drawer {
    position: fixed;
    top: 0;
    right: -360px;
    width: 360px;
    height: 100vh;
    background: var(--glass-bg);
    backdrop-filter: blur(30px) saturate(180%);
    -webkit-backdrop-filter: blur(30px) saturate(180%);
    border-left: 1px solid var(--glass-border);
    box-shadow: -10px 0 40px rgba(0, 0, 0, 0.08);
    z-index: 2050;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    padding: 30px;
    overflow-y: auto;
}

.premium-drawer.open {
    right: 0;
}

.premium-drawer-backdrop {
    position: fixed;
    top: 0;
    left: 0;
    width: 100vw;
    height: 100vh;
    background: rgba(9, 10, 15, 0.25);
    backdrop-filter: blur(4px);
    z-index: 2049;
    opacity: 0;
    pointer-events: none;
    transition: opacity 0.3s ease;
}

.premium-drawer-backdrop.open {
    opacity: 1;
    pointer-events: auto;
}

/* Filter Chip list selection */
.filter-chip-container {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.filter-chip {
    padding: 6px 14px;
    border-radius: 20px;
    background: rgba(100, 116, 139, 0.08);
    border: 1px solid var(--border-color);
    color: var(--text-secondary);
    font-size: 13px;
    cursor: pointer;
    transition: all 0.15s ease;
}

.filter-chip:hover {
    background: rgba(100, 116, 139, 0.12);
}

.filter-chip.active {
    background: var(--primary-gradient);
    color: #ffffff;
    border-color: transparent;
}

/* --- SPLIT DETAILS PAGE / TIMELINE & CHAT --- */
.timeline-chat-wrapper {
    display: flex;
    flex-direction: column;
    gap: 16px;
    height: 100%;
}

.chat-bubble {
    padding: 16px 20px;
    border-radius: var(--border-radius-lg);
    font-size: 15px;
    line-height: 1.5;
}

.chat-bubble-user {
    background: var(--primary-gradient);
    color: #ffffff !important;
    border-bottom-right-radius: 4px;
}

.chat-bubble-agent {
    background: var(--glass-bg);
    border: 1px solid var(--glass-border);
    color: var(--text-main);
    border-bottom-left-radius: 4px;
}

/* AI Neon Glowing Borders & Badges */
.ai-premium-card {
    border: 1px solid rgba(139, 92, 246, 0.3) !important;
    background: linear-gradient(135deg, rgba(139, 92, 246, 0.04), rgba(79, 70, 229, 0.04)) !important;
}

body[data-layout-mode="dark"] .ai-premium-card {
    border: 1px solid rgba(139, 92, 246, 0.2) !important;
    background: linear-gradient(135deg, rgba(139, 92, 246, 0.08), rgba(79, 70, 229, 0.08)) !important;
}

.ai-glowing-indicator {
    box-shadow: 0 0 12px rgba(139, 92, 246, 0.4);
    animation: glow-pulse 2s infinite alternate ease-in-out;
}

@keyframes glow-pulse {
    0% {
        box-shadow: 0 0 4px rgba(139, 92, 246, 0.2);
    }
    100% {
        box-shadow: 0 0 16px rgba(139, 92, 246, 0.6);
    }
}

/* Responsive Overrides */
@media (max-width: 991.98px) {
    .vertical-menu {
        margin: 0 !important;
        height: 100vh !important;
        top: 0 !important;
        border-radius: 0 !important;
        transform: translateX(-100%);
    }
    
    #page-topbar {
        margin: 0 !important;
        width: 100% !important;
        left: 0 !important;
        border-radius: 0 !important;
    }
    
    .main-content {
        margin-left: 0 !important;
        padding: 90px 15px 15px 15px !important;
    }
    
    body.sidebar-enable .vertical-menu {
        transform: translateX(0) !important;
    }
}

/* Modal Glass Styling */
.modal-content.glass-modal {
    background: var(--glass-bg) !important;
    backdrop-filter: blur(30px) saturate(180%) !important;
    -webkit-backdrop-filter: blur(30px) saturate(180%) !important;
    border: 1px solid var(--glass-border) !important;
    box-shadow: var(--hover-shadow) !important;
}

.modal-content.glass-modal .modal-header {
    background: transparent !important;
    border-bottom: 1px solid var(--glass-border) !important;
    padding: 16px 24px !important;
}

.modal-content.glass-modal .modal-footer {
    background: transparent !important;
    border-top: 1px solid var(--glass-border) !important;
    padding: 16px 24px !important;
}

body[data-layout-mode="dark"] .modal-content.glass-modal .modal-header,
body[data-layout-mode="dark"] .modal-content.glass-modal .modal-footer {
    border-color: rgba(255,255,255,0.06) !important;
}